We offer free shipping.

If you purchase an item that is considered non-stock (made to order), our customer service team will provide a detailed specifications sheet for review. Once approved and signed, we will begin production on this made to order item.

If there is a defect in the label that is produced, we will refund or replace the order. Outside of a defect in the label, Tongyin does not offer returns for made to order items.

While our stock direct thermal label is “non-top” coated face sheet, we are willing to make any direct thermal label with a protective “topcoating”. If that is what you are looking for, there will be an option to choose your label “material” on each product page. Make sure to choose “top coated” as your material.

We make many products that are not available online. Please fill out the custom label form with your requirements and one of our associated will be in touch with you.

In short, thermal transfer labels require a ribbon to print, while direct thermal labels do not. For a more detailed explanation of direct thermal vs thermal transfer, please visit this link.