Tongyin offers a 100% Satisfaction Guarantee to our customers on all stock orders.

Mistakes happen. If there is something defective with our product, we will make good on your order with a proper replacement (shipped on us).

If for whatever reason we cannot fix the problem, we will refund your money. No questions asked.

Additionally, if you would like to try out a sample of any of our stock products, we would be more than happy to send it for you to test.

Made to order items will come with a detailed specifications sheet prior to production. If there is a defect in the label that is produced, we will refund or replace the order. Outside of a defect in the label, Tongyin does not offer returns for made to order items.